Support Specialist
Core
Front-line support for driver-partners and riders, ensuring smooth interactions and exceptional service for an intermodal transit service.
Role type
Support Specialist
Builds
Customer experience and operational support for an intermodal transit service
Domain
Transportation / Customer Support
Deliverable
client delivery (via careerplan.io/jobs/5181676002-support-specialist-at-via)
Required skills
Customer service, problem-solving, trend analysis, cross-functional communication, technical proficiency (Microsoft Office, Google Suite, CRM tools)
Preferred skills
Spanish fluency
Responsibilities
Serve as the front line supporting driver-partners, deliver exceptional customer service to riders, channel customer feedback to technology, marketing, design, and product teams, identify trends and pain points to improve customer experience
Seniority
Individual Contributor