1st Line Support Agent (English and Spanish speaking)
Core
Provide operational and technical support to taxi and bus companies via phone, web chat, and email to ensure correct system settings and usage.
Role type
1st line support agent (customer-facing)
Builds
Cloud services for taxi and bus companies
Domain
Transportation technology / SaaS
Deliverable
client delivery
Required skills
problem-solving, computing skills, customer service, English, Spanish
Preferred skills
Swedish, Finnish, French, technical support experience, software/APIs/mobile apps understanding
Technologies
cloud-based services, mobile technology, software, APIs
Responsibilities
Help customers solve problems via phone, web chat, and email; support sales teams in demos and technical support; develop internal training material
Seniority
Entry-level, hands-on IC
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