Dispatcher
On-site
Core
Front-line support for driver-partners and riders, handling customer issues and feedback in a fast-paced intermodal transit environment.
Role type
Dispatcher (via careerplan.io/jobs/8287639002-dispatcher-at-via)
Builds
Intermodal transit service operations
Domain
Transportation / Mobility
Deliverable
client delivery
Required skills
Clear communication, active listening, reading comprehension, writing, computer literacy, CRM tools experience
Preferred skills
Spanish fluency, Salesforce experience
Responsibilities
Serve as the front line supporting driver-partners, deliver exceptional customer service to riders, channel customer feedback to technology and product teams, identify trends and pain points to improve customer experience
Seniority
Individual Contributor