IT Service Desk Analyst II
Core
Provide first and second-level technical support to end-users, manage IT equipment lifecycle, and support onboarding/offboarding processes.
Role type
IT Service Desk Analyst II
Builds
IT support services for end-users across multiple channels
Domain
Enterprise IT Operations
Deliverable
client delivery
Required skills
Windows and macOS troubleshooting, Microsoft Intune, Okta, Zoom/Google Meet/Slack support, Microsoft Office/Google Workspace, TCP/IP/DNS/DHCP, VPN troubleshooting, hardware/software troubleshooting, service desk ticketing systems
Preferred skills
CompTIA A+/Network+/Security+, PowerShell/Bash scripting, AWS/Azure/Google Cloud, advanced endpoint management tools
Responsibilities
Diagnose and resolve IT issues including account lockouts, access requests, and hardware/software troubleshooting; manage IT equipment lifecycle from setup to disposal; execute new hire onboarding and offboarding processes; create and maintain technical documentation; escalate complex issues to IT Engineering teams.
Seniority
Mid-level IC
