Client Success Specialist - Italian
Core
Deliver high-quality, multi-channel support to clients in the Foreign Exchange and CFD brokerage industry, ensuring timely resolution of enquiries and issues while supporting client retention.
Role type
Client Success Specialist (Fintech)
Builds
Client retention and satisfaction for standard/premium traders and partners
Domain
Financial Services / Foreign Exchange / CFDs
Deliverable
client delivery
Required skills
multi-channel support, client retention strategies, trade investigation and validation, escalation management, root cause analysis, adherence to regulatory requirements
Preferred skills
fintech industry experience, problem-solving, attention to detail, multitasking, proactive mindset
Technologies
none stated
Responsibilities
Deliver multi-channel support to clients; tailor support for different client segments; support client retention with accurate guidance; identify and share trends with internal teams; collaborate with stakeholders to resolve issues; handle escalations professionally; conduct layer-1 trade investigations; adhere to CX Charter and regulatory requirements.
Seniority
Individual Contributor
