Customer Success Analyst
Core
Manage customer support queries, onboard clients to trade surveillance software, and analyze trade data to validate system requirements.
Role type
Customer Success Analyst (Fintech)
Builds
Trade surveillance software solutions for financial institutions
Domain
Financial Services / Trade Surveillance
Deliverable
dashboards & analysis (via careerplan.io/jobs/264a8b2a-a2dc-4f99-a34e-34e3ed85361b-customer-success-analyst-at-tradinghub)
Required skills
SQL, Python, C#, analytical problem solving, financial market knowledge
Preferred skills
Recent STEM graduate, initial industry experience
Responsibilities
Develop deep understanding of products and customer usage, use analytical abilities to solve customer problems, collaborate with product and engineering teams to resolve support issues, build knowledge of financial markets and engineering applications
Seniority
Entry-level / Recent Graduate