Deskside End User Support - Secure - on-site Hampshire
Core
Senior point of contact for on-site deskside support, resolving complex desktop, laptop, and connected-device incidents for VIP users across multiple client locations.
Role type
Senior IC IT Support Engineer (Deskside)
Builds
Desktops, laptops, VDI terminals, and connected devices for end users
Domain
IT Infrastructure / Enterprise Support
Required skills
Windows 10/11 support, Microsoft 365/Outlook, SCCM, hardware troubleshooting, Active Directory, remote control software, TCP/IP networking, smartphone support (Android/iOS)
Preferred skills
Microsoft Entra, Windows 11 Autopilot, Intune, endpoint security (Trellix EPO), BitLocker, Cisco, Zscaler, Wi-Fi configuration
Technologies
Windows 10, Windows 11, Microsoft 365, SCCM, Active Directory, Remote Assist, RDP, Trellix EPO, BitLocker, Cisco, Zscaler, Android, iOS
Responsibilities
Resolve complex desktop and laptop incidents; build, configure, and deploy desktops/laptops/VDI terminals; perform hardware installation, upgrades, and break-fix; conduct in-depth investigations for high-priority incidents; manage ticket lifecycle and SLA compliance; coordinate escalations to Operations/Service Delivery Managers; recommend service improvements.
Seniority
Senior, hands-on IC