Technical Account Manager (TAM)
Core
Lead day-to-day delivery operations and client commitments for assigned accounts, ensuring service levels and driving incremental growth.
Role type
Senior Technical Account Manager
Builds
IT services and solutions delivery for private and public sector clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Account delivery leadership, strategic planning, client relationship management, budget management, team leadership, performance metrics tracking, issue resolution
Preferred skills
Advanced degree, PMP certification
Technologies
N/A
Responsibilities
Manage day-to-day delivery of assigned client accounts, Collaborate with Account Delivery Associates to ensure smooth account operations, Develop and maintain client relationships to understand their needs, Assist in budget management and cost control for the accounts, Work with senior leadership to define and track key performance metrics, Address and resolve account-related issues and escalate when necessary
Seniority
Senior, hands-on IC with leadership responsibilities