Field Support Technicians
Core
Provide on-site IT support to end users, maintaining hardware and managing service requests across various workplace environments.
Role type
Field Support Technician (IT)
Builds
IT support services for end users
Domain
IT Services / Workplace Technology
Required skills
Desktop support, hardware setup and troubleshooting, remote support tools, incident and service request management, asset management, basic software troubleshooting
Preferred skills
Service Now experience
Technologies
Laptops, desktops, mobile devices, peripherals, Service Now
Responsibilities
Provide desktop support to users including senior executives, set up and maintain hardware and software, support users face-to-face and via phone, record and manage IT assets and work orders, prioritize incoming requests based on urgency, complete tasks within agreed timeframes
Seniority
Individual Contributor