Client Success Manager
Core
Deliver revenue growth and coordinate delivery activities for government and enterprise technology service accounts.
Role type
Senior Client Success Manager (Service Delivery)
Builds
Technology services delivery for government and enterprise clients
Domain
Technology Services / Government & Enterprise
Deliverable
client delivery
Required skills
Strategic planning, Financial management (P&L), Executive client engagement, Complex problem-solving, Team leadership, SLA management
Preferred skills
Government client experience, ITIL Foundations certification
Technologies
ITIL
Responsibilities
Serve as executive Single Point of Contact, Mobilize and align delivery teams, Lead resolution of critical incidents, Oversee performance against SLAs and financial targets, Drive strategic growth, Prepare executive presentations