Client Success Manager – Transportation Industry
Core
Drive client satisfaction, operational excellence, and account growth for Transportation Industry clients by serving as the primary liaison between clients and delivery teams.
Role type
Senior Client Success Manager (Account Management)
Builds
Consulting & Engineering Services (CES) delivery, managed services, and professional services engagements
Domain
Transportation Industry + Enterprise Technology Services
Deliverable
client delivery | account growth | operational governance
Required skills
client relationship management, service delivery execution, revenue forecasting, contract management, stakeholder coordination, risk management, financial governance, account growth strategy, industry domain knowledge, cross-functional collaboration
Preferred skills
global delivery experience, managed services/consulting models, revenue responsibility, AI-driven solutions knowledge
Technologies
enterprise technology services, digital transformation, application services, cloud, data, AI
Responsibilities
Own day-to-day delivery activities including client satisfaction, contract performance, profitability, and resourcing coordination; Partner with delivery and project teams to ensure successful execution; Support account growth through opportunity identification and contract renewals; Coordinate activities across internal and client-facing stakeholders; Build trusted client relationships by understanding business objectives; Support resource planning and financial governance activities; Act as the voice of the client to advocate for priorities and resolve issues; Implement account governance processes including KPI tracking and risk management; Collaborate with sales and product teams for value creation.
Seniority
Senior, hands-on IC with account ownership