Customer Success Manager Leader - Cross Industry Solutions
Core
Lead a team of Client Success Managers to drive retention, expansion, and financial performance for a portfolio of strategic enterprise clients in the technology services sector.
Role type
Senior IC Customer Success Manager Leader (Player-Coach)
Builds
Strategic enterprise client accounts and revenue growth within DXC's Consulting & Engineering Services portfolio
Domain
Technology Services / Consulting / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account leadership, P&L ownership, revenue growth strategy, executive relationship management, team leadership, financial forecasting, portfolio management, operational governance
Preferred skills
Experience in Technology, Travel & Transportation, Energy & Utilities, or Media & Telecommunications industries
Technologies
Digital Engineering, Software Engineering, Enterprise Platforms, Application Modernization, Cloud Transformation, Data & AI, Automation
Responsibilities
Own and grow a portfolio of strategic CIS accounts; Build trusted relationships with senior client stakeholders; Lead account planning and executive business reviews; Drive expansion pipeline generation and account growth; Monitor customer health and delivery performance; Own revenue, profitability, and growth performance across the assigned portfolio
Seniority
Senior, hands-on IC with team leadership
