Technical Support (Aguadilla, PR - ON SITE)
Core
On-site IT technician providing hardware/software installation, troubleshooting, and asset management for end-users and corporate infrastructure.
Role type
Mid-level IT Technical Support Specialist
Builds
Corporate desktops, laptops, mobile devices, and network infrastructure
Domain
IT Operations / Hardware & Software Support
Deliverable
product features
Required skills
Windows OS support (XP, 10, 11), Mac OS/iOS support, Active Directory, SCCM, networking troubleshooting, VPN configuration, asset management, imaging
Preferred skills
None stated
Technologies
Windows XP/10/11, Mac OS, iOS, Active Directory, SCCM, Office 365, HP Printers
Responsibilities
Troubleshoot hardware and software issues for desktops, laptops, and mobile devices; Configure and reimagine corporate PCs; Manage IT asset inventory and lifecycle; Perform LAN/WAN and VPN troubleshooting; Provide on-site installation and repair services; Document incident resolutions in reporting systems.
Seniority
Mid-level, hands-on IC
