Senior Application Support Engineer
Core
Provide 2nd and 3rd line application support, troubleshooting, and performance optimization for Windows-based desktop and server applications for a major client.
Role type
Senior Application Support Engineer
Builds
Stable application environments and support processes for enterprise clients
Domain
IT Services / Application Support
Required skills
Application support, Root-cause analysis, Windows desktop/server administration, SQL Server, SSRS, Active Directory, ITIL service management, Monitoring tools (Dynatrace), ServiceNow/ITSM, Technical mentoring
Preferred skills
Azure Fundamentals/Administrator, CRM/ERP certifications, Cloud platforms, Basic programming integrations
Technologies
Windows, SQL Server, SSRS, Active Directory, ServiceNow, Dynatrace, Azure, ITIL
Responsibilities
Monitor and resolve complex technical issues within SLAs, Perform early morning health checks, Plan and execute application upgrades and security patching, Investigate Windows Event Viewer and application logs, Create knowledge base articles and how-to guides, Mentor junior analysts
Seniority
Senior, hands-on IC with mentoring duties