Analyste technique – Support et accompagnement
Hybrid
Core
Monitor technical alerts across client environments, document incidents, and provide first-line client support.
Role type
Junior IC IT support analyst
Builds
Incident response and client support workflows
Domain
IT infrastructure and cybersecurity
Deliverable
dashboards & analysis
Required skills
Windows, Azure Active Directory, network systems, security fundamentals, technical documentation, problem-solving
Preferred skills
CompTIA ITF+, Microsoft AZ-900, college/university degree in tech/cybersecurity/informatics, technical support internship
Technologies
Active Directory, Azure, Windows, Cloud
Responsibilities
Monitor technical alerts from multiple client environments, document technical incidents and interventions, provide first-line client support, collaborate with senior technical teams
Seniority
Junior, hands-on IC