Senior IT Support Specialist
Core
Provide proactive and reactive IT support, manage on-premise and cloud solutions, and ensure smooth IT operations for diverse client environments.
Role type
Senior IT Support Specialist (Infrastructure & Cloud)
Builds
On-premise and cloud-based IT solutions, disaster recovery plans, and efficient service delivery processes.
Domain
IT Services, Cloud Computing, Cybersecurity
Required skills
IT infrastructure management, cloud computing, cybersecurity, advanced troubleshooting, system design, disaster recovery planning, automation/scripting, root cause analysis, process improvement, implementation management, migrations, upgrades, documentation, Hyper-V, VMware, Azure, Active Directory, SQL, Exchange, networking
Preferred skills
Help desk experience, Windows environment expertise, relevant certifications, continuous learning
Technologies
Hyper-V, VMware, Azure, Active Directory, SQL, Exchange, networking, automation/scripting, ConnectWise
Responsibilities
Lead technical projects and provide proactive and reactive support across diverse client environments, deploy and manage on-premise and cloud-based solutions, troubleshoot and resolve escalated technical issues, document systems and processes accurately, collaborate with internal teams to improve service delivery, participate in on-call rotation, perform root cause analysis and drive process improvements, manage implementations and migrations for business-critical systems, maintain accurate records in ConnectWise
Seniority
Senior, hands-on IC