Field Services Engineer
Core
Onsite and remote technical support for client hardware, software, and AV systems, including device lifecycle management and troubleshooting.
Role type
Field Services Engineer
Builds
Client IT environments and collaboration spaces
Domain
IT Services / Enterprise Hardware & Software
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, device imaging and deployment, AV system configuration, networking concepts, Windows/macOS/Linux/Android/iOS support, inventory management, documentation
Preferred skills
OEM certifications (HP, Dell, Apple, Lenovo, Toshiba, Microsoft), CompTIA A+, CompTIA Network+, CTS, Crestron DMC-E4K, Microsoft Teams administration
Technologies
Windows 11, Microsoft 365, Microsoft Teams, Windows, macOS, Linux, Android, iOS, HP, Dell, Apple, Lenovo, Toshiba, Crestron
Responsibilities
Provide end-to-end technical support via ticketing and onsite visits, resolve hardware/software/peripheral issues, perform device refresh activities (imaging/deployment/replacement), manage stock rooms and asset tracking, mentor junior technicians, document solutions and best practices
Seniority
Mid-level, hands-on IC