IT Operations Systems Assistant
Core
Provide day-to-day operational and technical support across IT systems, hardware, and end users, acting as the first point of contact for support requests.
Role type
IT Operations Systems Assistant
Builds
Core systems, devices, and user accounts
Domain
IT Operations / Infrastructure
Required skills
ticket logging and triaging, user account administration, software license management, hardware configuration and deployment, asset tracking, security audits, multi-factor authentication setup, documentation creation
Preferred skills
adaptability, proactive problem identification, process improvement
Technologies
IT systems, hardware, mobile devices, multi-factor authentication tools
Responsibilities
Act as first point of contact for IT support requests, administer user accounts through joiner/mover/leaver processes, build and configure laptops and mobile devices, maintain IT asset register, perform periodic security audits, create and maintain knowledge base articles