IT Technical Support
Core
Linchpin for operational excellence ensuring infrastructure runs smoothly and team members have seamless technical experiences.
Role type
IT Technical Support Engineer (Cloud Engineering team)
Builds
IT infrastructure stability and seamless user experiences for engineering teams (via careerplan.io/jobs/60-002-3C-F60-it-technical-support)
Domain
Technology / Cloud Engineering
Required skills
end-to-end user lifecycle management, proactive systems maintenance, generalist IT troubleshooting, escalation protocols, cross-functional collaboration
Preferred skills
cloud infrastructure concepts, IT asset management, basic scripting or automation
Technologies
Cloud infrastructure tools, IT asset management systems
Responsibilities
Lead and own end-to-end technical onboarding and offboarding processes, manage routine systems maintenance for IT infrastructure and office hardware, serve as primary point of contact for internal IT requests, embed within Cloud Engineering team daily routines to anticipate needs, collaborate with senior engineers to streamline IT processes, identify opportunities to optimize proactive system upkeep
Seniority
Individual Contributor, hands-on operational support