Client Relationship Manager (Korean)
Core
Support the Korea market by managing direct Korean clients under the KAM structure, assisting with onboarding, activation, retention, and operational coordination to improve client engagement and reduce KAM workload.
Role type
Client Relationship Manager (Korea market)
Builds
Client engagement and retention programs for Korean traders
Domain
Financial services / Forex / CFDs / Spread betting
Deliverable
client delivery
Required skills
Fluent Korean (spoken and written), client servicing, account management, campaign execution, compliance adherence, issue escalation, data reporting
Preferred skills
Financial services experience, fintech/trading background, proactive ownership, sales/commercial mindset
Technologies
None stated
Responsibilities
Manage and follow up with direct Korean clients under the KAM structure; Assist KAMs with day-to-day client servicing, account requests, and operational coordination; Support client onboarding, first deposit, trading activation, retention, and reactivation; Coordinate with internal teams (Client Services, Compliance, Payments, Product, Technology, Marketing, Operations) to ensure timely support; Monitor client activity and identify opportunities for activation or escalation; Support execution of Korea market campaigns and partner activities; Maintain accurate records of client interactions and outcomes; Prepare client updates and performance insights for KAMs; Escalate complaints, risk concerns, and compliance matters promptly; Report suspicions of market abuse, insider trading, money laundering, or terrorism financing immediately.
Seniority
Junior to Mid-level, hands-on IC