Operation Manager, South Korea
Core
Own the South Korea operations function to ensure seamless customer experience and compliance with local regulations.
Role type
Operations Manager (Regional)
Builds
Scalable and efficient operations processes for the South Korea market
Domain
FinTech / Global Payments / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic project management, data-driven problem solving, stakeholder alignment, process creation, AML/compliance program management, regulatory operationalization (KYC, AML, CTF), payment and treasury operations monitoring, KPI definition and reporting
Preferred skills
Global environment experience, FinTech/start-up/fast-growing tech company experience, Top-tier strategy/management consulting experience
Technologies
None explicitly stated
Responsibilities
Identify and drive strategic projects to improve customer experience and operationalize internal functions; Take a data-driven approach to problem solving; Work across functions to ensure stakeholder alignment; Help build processes relating to customer support; Manage the daily operation and monitoring of AML/compliance programs; Work with the Compliance Manager to operationalize emerging regulatory requirements; Work with product teams to promote operations product excellence; Monitor and improve efficiency of key compliance operations functions; Monitor payment and treasury related operations for the regional business; Define key KPIs and build reports to improve customer experience and drive efficiency
Seniority
Manager, hands-on leadership