Patient Service Representative (Remote)
Core
Handle inbound and outbound communications for ambulatory practices, managing patient inquiries, appointment scheduling, medication refills, and insurance verification.
Role type
Patient Service Representative
Builds
Patient appointment schedules and resolved patient inquiries
Domain
Healthcare / Ambulatory Care
Deliverable
dashboards & analysis
Required skills
Phone communication, Email communication, Appointment scheduling, Epic EHR, Insurance verification, Medication reconciliation, HIPAA compliance, Microsoft Office
Responsibilities
Answer and resolve patient inquiries via phone, chat, and email; Schedule and reschedule patient appointments; Verify insurance and manage authorizations; Document patient information in Epic; Provide home instructions and lab/imaging guidance; Escalate issues outside standard protocols.