Product Support Specialist
Core
First Tokyo-based Product Support Specialist for Anthropic, serving as a champion of the support brand to safely deliver AI systems to global users.
Role type
Product Support Specialist (Technical)
Builds
Anthropic AI products (LLMs, APIs)
Domain
Artificial Intelligence / SaaS
Deliverable
client delivery
Required skills
Technical product support, API debugging, bilingual communication (Japanese/English), on-call management, user empathy, technical documentation analysis, process improvement
Preferred skills
Experience in second-tier/priority support teams, fast-paced reactive environments, bug tracking, building support resources
Technologies
Anthropic AI products, APIs
Responsibilities
Respond to user support cases in English and Japanese ranging from billing to complex API debugging; manage on-call tasks for high-urgency issues during APAC hours; partner with engineers to diagnose and resolve user issues; suggest and drive improvements to support processes to increase user satisfaction; uplevel the team's technical knowledge by scoping gaps and building resources.
Seniority
Individual Contributor (IC), early team member
