Product Support Specialist
Core
Responding to and investigating user needs for Anthropic's AI products, including API debugging for large businesses and high-touch support for strategic customers.
Role type
Technical Product Support Specialist
Builds
Anthropic's AI systems and support processes
Domain
Artificial Intelligence / SaaS
Deliverable
client delivery
Required skills
API debugging, technical SaaS product knowledge, SSO/SAML/OAuth troubleshooting, case lifecycle management, written communication, user empathy
Preferred skills
Command line interfaces, basic scripting (Bash, Python, JavaScript), LLM capabilities understanding, enterprise networking concepts, Git workflows, SQL proficiency, government/public sector support experience
Technologies
APIs, SSO, SAML, OAuth, Bash, Python, JavaScript, Git, SQL
Responsibilities
Respond to user support cases with varying complexity, manage on-call tasks for high-urgency issues, partner with engineers to diagnose and resolve user issues, suggest improvements to support processes, uplevel team technical knowledge by scoping gaps and building resources
Seniority
Mid-level to Senior, hands-on IC
