AI Product Support Lead
Core
Build autonomous AI support systems to prevent issues, manage direct customer support, and drive product improvements based on support data.
Role type
Senior AI Product Support Lead (hybrid support, AI systems, and product strategy)
Builds
AI-powered support workflows, self-service paths, and product fixes that reduce ticket volume
Domain
Childcare operations and government programs
Deliverable
production ML models | product features | client delivery
Required skills
AI system design and deployment, Zendesk administration, direct phone and ticket support, SLA management, product requirement writing, team leadership
Preferred skills
Experience transforming support functions with AI, strong product instincts, ability to influence engineering and product teams
Technologies
Lorikeet, OpenClaw, Hermes, Zendesk
Responsibilities
Handle tickets and phone support directly; build and operate AI-powered support workflows; turn support volume into product requirements; lead a team of two
Seniority
Senior, hands-on IC with team leadership
