Technical Support Engineer, Tavily
Core
Provide technical support for AI engineers and architects using Tavily's search engine API to power RAG and real-time reasoning in AI systems.
Role type
Technical Support Engineer (B2B SaaS)
Builds
Tavily search engine API for AI agents and LLMs
Domain
AI infrastructure / Search / Cloud services
Deliverable
client delivery
Required skills
Troubleshooting APIs and cloud environments, Python, LLM toolchains (LangChain, LlamaIndex), vector DBs, no-code integrations (n8n), log analysis, post-mortem analysis
Preferred skills
Understanding of RAG and agent architectures, experience with 3rd-party integrations
Technologies
Tavily API, LangChain, LlamaIndex, vector DBs, n8n, monitoring tools
Responsibilities
Monitor and respond to technical support tickets, escalate complex issues to engineering, collaborate with product teams to resolve bugs, improve internal diagnostics and documentation, track support KPIs
Seniority
Mid-level, hands-on IC