Strategic Support Analyst

Tokyo - Office💼 Full-time🗓 2026-07-07 → 2026-07-31

Core

Deliver first-class technical support and resolve complex, critical issues for enterprise B2B SaaS customers on the Anaplan scenario planning platform.

Role type

L2 Technical Support Analyst

Builds

Customer success and platform stability for Fortune 500 clients

Domain

B2B SaaS / Scenario Planning / AI-infused Analysis

Deliverable

client delivery

Required skills

Technical troubleshooting, log analysis, live remote troubleshooting, knowledge base creation, mentorship, cross-functional collaboration, prioritization in high-pressure environments

Preferred skills

Anaplan Model Builder Certification, ServiceNow, Salesforce, Grafana, Jira

Technologies

Anaplan platform, ServiceNow, Salesforce, Grafana, Jira

Responsibilities

Own and resolve complex L2 support cases; investigate multifaceted platform and integration issues; conduct live troubleshooting sessions; create and maintain internal documentation; mentor L1 analysts; collaborate with Engineering and Product Management

Seniority

Mid-level, hands-on IC

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About anaplan

Software Development2859Miami, Florida, US

Anaplan is a leading AI-driven scenario planning and analysis platform designed to optimize decision-making in today’s complex business environment so that enterprises can outpace their competition and the market. By building connections and collaboration across organizational silos, our platform intelligently surfaces key insights — so businesses can make the right decisions, right now. More than 2,500 global brands plan with Anaplan.