Technical Success Manager
Core
Drive customer adoption and technical success for Zscaler's Zero Trust Exchange SASE platform by aligning solutions with customer goals and mitigating implementation risks.
Role type
Senior Technical Success Manager (Customer Success)
Builds
Customer outcomes via Zscaler Zero Trust Exchange (SASE, SSE, ZTNA) implementations and migrations
Domain
Cybersecurity / Cloud Security / SASE
Deliverable
client delivery
Required skills
AI/ML fundamentals, account management, product feature implementation, network troubleshooting (Ping, Traceroute, MTR), core networking protocols (HTTP, SMTP, FTP, DNS)
Preferred skills
AIOps tools, enterprise infrastructure design, SAML/LDAP/OAuth authentication protocols
Technologies
Zscaler Zero Trust Exchange, SASE, SSE, ZTNA, Linux, Unix, FreeBSD, Ping, Traceroute, MTR, HTTP, SMTP, FTP, DNS, SAML, LDAP, OAuth
Responsibilities
Understand customer goals and technical needs to align with Zscaler solutions; build stakeholder relationships and identify growth opportunities; anticipate challenges and provide proactive recommendations; contribute to internal and customer-facing Knowledge Bases; collaborate with Sales, Support, and Product teams.
Seniority
Senior, hands-on IC