Customer Success Manager, Southern Europe
Core
Strategic partner and trusted advisor to complex enterprise customers in EMEA, helping them maximize value from Anthropic's AI capabilities (Claude API, Claude for Enterprise, Claude Code) and drive adoption.
Role type
Senior Customer Success Manager (Enterprise AI)
Builds
Enterprise AI adoption and usage growth for complex clients
Domain
Artificial Intelligence / Large Language Models (LLMs)
Deliverable
client delivery
Required skills
Strategic account management, technical AI/ML literacy, change management, data-driven usage analysis, cross-functional collaboration, project management, business acumen
Preferred skills
Experience with consumption-based and seat-based models, ability to work across time zones, fluency in French/German/Italian/Spanish
Technologies
Claude API, Claude for Enterprise, Claude Code
Responsibilities
Build strategic partnerships with key decision-makers to identify optimization and expansion opportunities; Act as a product expert to guide clients on best practices for Claude capabilities; Proactively manage usage planning and identify under-utilization to maximize contract value; Serve as the primary voice of the client to product teams to influence roadmap and feature development; Document and quantify customer ROI and impact to support internal business cases; Develop and execute change management strategies including training programs and center of excellence initiatives; Manage full customer lifecycle including quarterly business reviews and account planning; Establish regional processes and best practices for the EMEA market.
