Support Engineer
Core
Provide Tier 2/3 technical support for a technology platform, managing tickets, troubleshooting integrations/APIs, and acting as a dedicated contact for selected accounts.
Role type
Mid-level Support Engineer (AI & Automation focus)
Builds
Reliable customer support experience and improved documentation/workflows
Domain
Technology platform support, AI automation, compliance operations
Required skills
Technical troubleshooting, API integration, SQL, system log analysis, AI agent oversight, documentation, compliance process management
Preferred skills
HR operations experience, entrepreneurial initiatives, GitHub contributions
Technologies
APIs, SQL, AI agents, automation tools, web services
Responsibilities
Manage incoming support requests and prioritize tickets based on SLAs; Investigate and resolve technical issues involving platform configurations and integrations; Act as primary technical contact for assigned accounts; Support operational compliance processes including I-9 and E-Verify; Use AI-powered agents to support ticket triage and validate outputs; Identify recurring issues and transform them into documentation or product improvements.
