Partner Support Specialist
Core
Providing best-in-class service and acting as a trusted advisor to Xometry's global partners and suppliers to drive retention and strategic alignment.
Role type
Partner Support Specialist
Builds
A seamless experience between Xometry and its manufacturing partners
Domain
Digital manufacturing marketplace / Supply chain
Deliverable
client delivery
Required skills
Empathy, verbal and written communication, project management, data analysis, time management
Preferred skills
Supply chain background, ERP system usage, SQL scripting, Tableau, Amplitude, Airtable
Technologies
Word, PowerPoint, Excel, Zen Desk, Airtable, Tableau, Amplitude
Responsibilities
Onboard new partners and establish trusted advisor relationships; manage partner lifecycle including virtual and in-person meetings; coach partners on KPIs and share best practices; interpret partner insights to drive product changes; respond to support tickets and handle service escalations; create SOPs and documentation; act as a liaison between internal teams.
Seniority
Individual Contributor
