Account Manager (Turkmen-speaking)
Core
Manage an assigned portfolio of existing clients in Turkmenistan, focusing on building long-term relationships, improving client retention, reactivating inactive clients, and delivering personalised service to VIP clients.
Role type
Account Manager (Fintech)
Builds
Client retention, reactivation, and repeat funding within a fintech trading platform
Domain
Fintech / Forex Trading
Deliverable
client delivery
Required skills
Account management, client retention, VIP client management, relationship management, CRM usage, client verification, payment processing, financial product knowledge
Preferred skills
Turkmenistan market knowledge, VIP relationship management, regional payment methods familiarity, CRM segmentation tools
Responsibilities
Manage assigned client portfolio including newly funded, active, inactive, and VIP clients; Maintain regular contact via phone, email, and messaging channels; Monitor client activity changes and address service issues; Reconnect with inactive clients to identify reactivation opportunities; Provide personalised service to VIP clients explaining benefits and account conditions; Resolve payment, withdrawal, verification, and platform queries with internal teams; Maintain accurate CRM records covering client preferences and interaction history.
Seniority
Mid-level, hands-on IC