Customer Success Manager
Hybrid · United States
Core
Guide clients through onboarding, activation, and ongoing support to ensure they realize the full value of the software platform.
Role type
Customer Success Manager
Builds
Long-term client relationships and successful software adoption
Domain
Software / Manufacturing (MRO)
Required skills
Onboarding management, customer health monitoring, retention strategy, stakeholder relationship building, pre-sales collaboration
Preferred skills
Manufacturing process knowledge, data-driven insights
Technologies
MRO software platform
Responsibilities
Guide clients through onboarding and software configuration, monitor client engagement and resolve issues, identify renewal and upsell opportunities, build relationships with key client stakeholders, collaborate with Account Executives on pre-sales demos