IT Support Specialist
Core
Provide first- and second-line technical support to users across global offices, handling hardware, software, and network issues via desk-side and remote methods.
Role type
IT Support Specialist (Help Desk)
Builds
User support experience and efficient IT service delivery for a global workforce
Domain
IT Services / Enterprise Support
Required skills
Windows and macOS troubleshooting, Google Workspace and Microsoft Azure administration, endpoint management (MDM), ticketing systems, network fundamentals, user account management
Preferred skills
Experience with Intune or Kandji, familiarity with Jira Service Management or Zendesk, ability to support remote/hybrid teams
Technologies
Google Workspace, Microsoft 365, Azure AD, Intune, Kandji, Jira Service Management, Zendesk, Freshservice, Windows, macOS
Responsibilities
Troubleshoot hardware, software, and network issues; manage user accounts and permissions; set up and maintain laptops and mobile devices; monitor and prioritize ticket queues; support onboarding and offboarding processes; maintain documentation of systems and fixes
Seniority
Individual Contributor, Mid-level
