Customer Success Manager - 12-Month FTC
Core
Own a portfolio of high-profile customer accounts, driving business outcomes, satisfaction, and retention while acting as a trusted advocate and central point of contact.
Role type
Customer Success Manager (Fixed Term Contract)
Builds
Cloud omnichannel solutions for customer engagement
Domain
SaaS / CCaaS / Technology
Deliverable
client delivery
Required skills
Customer success management, account ownership, stakeholder management, escalation handling, CRM management, cross-functional collaboration, strategic planning, adoption management, upsell/cross-sell identification, risk monitoring
Preferred skills
SaaS/CCaaS experience, ITIL certification, critical thinking, problem-solving, adaptability
Technologies
CRM systems
Responsibilities
Own a portfolio of high-profile customer accounts; Act as a trusted customer advocate and central point of contact; Be the voice of the customer sharing insights; Act as the escalation lead for unresolved issues; Build deep understanding of customer goals and shape strategies; Provide meaningful customer reporting and monitor health/satisfaction/adoption; Identify adoption and revenue opportunities; Maintain accurate customer records in CRM; Collaborate across Sales, Service, Support, Delivery, and Marketing.
Seniority
Mid-level, hands-on IC