Account Manager Pleno | Customer Success
Core
Protect and expand Hotmart's customer base revenue through strategic retention, expansion, and share-of-wallet negotiations.
Role type
Mid-level Account Manager (Customer Success)
Builds
Customer success strategies and revenue growth for the Hotmart platform
Domain
SaaS / E-commerce / Digital Marketing
Required skills
Omnichannel account management, CRM management, Excel, Salesforce, Zendesk, data analysis, presentation and training, process implementation
Preferred skills
Playbook creation, industry trend monitoring
Responsibilities
Serve as primary client contact to ensure satisfaction and success; influence clients to adopt tools and share best usage strategies; use data to drive sales decisions; focus on retention by monitoring portfolio health indicators; resolve client problems and complaints efficiently; collect client feedback and report to internal teams; maintain accurate interaction records; participate in client-related meetings and events; monitor client progress and develop strategies to maximize product value.
Seniority
Mid-level, hands-on IC