Customer Service Advisor
On-site
Core
First point of contact for customers across live chat, phone, email, and social media, resolving order issues and providing product advice for major ecommerce brands.
Role type
Customer Service Advisor
Builds
Customer satisfaction and order resolution for brands including Look Fantastic, My Protein, and Cult Beauty
Domain
Ecommerce / Retail
Deliverable
client delivery
Required skills
Written communication, Verbal communication, Product knowledge, Multichannel support, Team collaboration
Responsibilities
Respond to customer inquiries via email, phone, live chat, and social media; Resolve order issues and provide product recommendations; Collaborate with other departments to enhance service quality; Meet department targets while maintaining high quality standards.