Customer Service Agent: German (11:00am - 20:00pm)
Core
Provide customer support via email, phone, and social media to resolve incidents and inquiries for Fever's live entertainment platform.
Role type
Customer Service Agent
Builds
Customer support operations for Fever's global live entertainment platform
Domain
Live entertainment and events technology
Deliverable
client delivery
Required skills
German (fluent), English, Spanish or Portuguese, Zendesk, multi-channel communication, incident resolution, complaint handling, record keeping
Preferred skills
User support experience, planning and prioritizing, time management, adaptability
Responsibilities
Manage incoming calls and chats, handle customer complaints and provide solutions, follow communication procedures and policies, engage customers, perform parallel operations work
Seniority
Individual Contributor
