Business Support Specialist - German speaking

Lisbon💼 Full-time🗓 2026-08-14 → 2026-09-26

Core

First point of contact for merchants via live chat, email, and phone to resolve inquiries and provide proactive product advice.

Role type

Customer Support Specialist

Builds

Customer support interactions and feedback loops for Mollie's payment platform

Domain

Fintech / Payments

Deliverable

client delivery

Required skills

Fluent German, Fluent English, Customer support experience, Problem-solving, Adaptability, Communication

Responsibilities

Resolve customer inquiries across live chat, email, and phone; Proactively advise customers on Mollie products; Provide actionable feedback to internal teams to improve customer experience

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About Mollie

Financial Services1168Amsterdam, North Holland, NLFounded 2004

Mollie offers a single platform for businesses to get paid and manage their money. One that makes payments, reconciliation, reporting, fraud prevention, and financing simple for all – from startups to enterprises. Founded in 2004, Mollie’s mission is to make payments and money management effortless for every business in Europe. Our 850-strong team works from offices across the continent, including Amsterdam, Ghent, Lisbon, London, Maastricht, Milan, Munich, Berlin, Kiel and Paris. Today, more than 250,000 businesses use Mollie to drive revenue, reduce costs, and manage funds.