Strategic Customer Success Manager
Core
Drive customer outcomes and strengthen long-term partnerships for Thomson Reuters' largest enterprise accounts in Australia and New Zealand.
Role type
Senior Strategic Customer Success Manager (Enterprise SaaS)
Builds
Long-term strategic partnerships and expansion pipelines for enterprise clients
Domain
Legal, Tax, Accounting, and Compliance (SaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, Executive stakeholder engagement, Customer Success planning, Retention strategy, Cross-functional collaboration, Salesforce proficiency, Commercial mindset
Preferred skills
Experience with Tax, Legal, Risk, or Compliance solutions
Responsibilities
Own post-sale lifecycle for strategic accounts, Lead Executive and Quarterly Business Reviews, Monitor customer health and execute retention strategies, Identify expansion and upsell opportunities, Act as Voice of the Customer, Develop customer advocates
Seniority
Senior, hands-on IC
