Manager, Account Management, SME & Growth
Core
Lead a team of account managers to own and grow high-potential client portfolios, driving wallet share and product adoption across payments, FX, and workflow automation.
Role type
Manager, Account Management (People Leadership & Strategy)
Builds
Client growth strategies, repeatable playbooks, and cross-functional customer journeys
Domain
Fintech / Global Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Account management, business development, people leadership, consultative selling, account planning, commercial intuition, payment flow mapping, stakeholder management
Preferred skills
Fintech experience, high-growth startup background, 0-1 or rapid growth phase leadership, creative problem solving
Technologies
Airwallex platform (payments, FX, collections, transfers, cards, yield, workflow automation)
Responsibilities
Lead and develop a team of account managers by setting goals, coaching, and building skills in consultative selling. Drive portfolio growth by setting strategy to expand footprint and strengthen client relationships. Shape playbooks by identifying client pain points and turning them into repeatable workflows. Bring back market intelligence on industry trends and competitors to commercial leadership. Guide account strategy to help clients optimize payment and FX setups. Maximise wallet share by driving adoption across the full product suite. Educate and activate clients to streamline operations and improve margins. Champion customer needs by advocating for better product fit internally. Collaborate cross-functionally with product, ops, and marketing to refine messaging and platform usage.
