Support Engineer I (NYC, Weekend Shift)
Core
Provide technical support and debugging for developers using the Replit agentic software creation platform via support tickets.
Role type
Support Engineer
Builds
Maintains internal support tools and knowledge base; supports customer-facing outage communications.
Domain
Developer tools / AI-assisted coding platform
Deliverable
client delivery
Required skills
software development experience, technical troubleshooting, ticket triage, performance tracking, knowledge base maintenance, support tool proficiency
Preferred skills
experience with Replit, IDEs, terminals, AI tools (Claude, ChatGPT)
Technologies
Zendesk, Linear, Slack, Replit
Responsibilities
Resolve technical product issues and bugs via support tickets; maintain the Support team's Knowledge Base; report ongoing bugs for engineering triage; support customer-facing outage communications.
Seniority
Individual Contributor