(fluent Croatian & English) Technical Support Consultant (remote)
Core
Deliver technical support via chats and emails for global SaaS, software, and hardware clients, troubleshooting OS, network, and office software issues.
Role type
Technical Support Consultant (IC)
Builds
Customer support interactions and incident resolution for enterprise clients
Domain
IT Support / SaaS / Enterprise Software
Deliverable
client delivery
Required skills
Troubleshooting Windows OS, configuring network connections, supporting office software, installing antivirus/firewalls, CRM documentation, incident prioritization
Preferred skills
Linux knowledge
Technologies
Windows (XP-11), macOS, Android, iOS, Jira, Microsoft Office, ADSL, Wi-Fi, 3G
Responsibilities
Deliver customer support via chat and email, record incidents in CRM/Jira, assess and prioritize incidents, escalate issues, maintain client relationships, troubleshoot OS and network issues
Seniority
Entry-level to Mid-level, hands-on IC
