Technical Support Engineer (For Pooling)
Core
L1 Technical Support Engineer providing onsite IT support, troubleshooting, and system administration for enterprise clients.
Role type
L1 Technical Support Engineer
Builds
IT support services and system stability for enterprise clients
Domain
IT Infrastructure & System Administration
Deliverable
client delivery
Required skills
Linux/UNIX and Windows OS troubleshooting, BIOS/UEFI diagnostics, Linux command line (SSH/PuTTY), system log analysis, Windows Server Core management, Active Directory & Group Policy, storage concepts (NAS/SAN/RAID), file system management, network stack troubleshooting (TCP/IP/DNS/DHCP), firewall configuration
Preferred skills
CompTIA A+/Network+/Server+/Security+, Microsoft Azure Administrator, Red Hat Linux, VMware VCP, AWS Solutions Architect
Technologies
Linux, Windows, VMware, Hyper-V, MS Exchange, MS SQL, Oracle, Nmap, traceroute
Responsibilities
Troubleshoot OS and hardware issues, manage Windows Server roles and features, configure Active Directory permissions, analyze system logs, troubleshoot network connectivity and firewall rules, provide technical support via chat, phone, and tickets
Seniority
Entry-level, hands-on IC
