Customer Success Manager
Core
Senior Customer Success Manager acting as a strategic consultant to embed healthcare AI technology into complex institutional operations.
Role type
Senior IC Customer Success Manager (Strategic Account)
Builds
Circadia Intelligence Platform (contactless sensing, predictive models, EHR integrations)
Domain
Healthcare / Health IT / AI
Deliverable
client delivery
Required skills
strategic account management, workflow design, executive-level engagement, data-driven advisory, renewal and expansion strategy, product feedback integration
Preferred skills
healthcare/medtech/health IT domain expertise, managing multi-site institutional clients, long-cycle B2B engagement experience
Technologies
Circadia Intelligence Platform, EHR systems
Responsibilities
Act as a trusted advisor to key leadership teams to align capabilities with long-term goals; Lead seamless onboarding and implementation engagements by adapting technology to operational realities; Navigate confidently at clinical and executive levels to build trust with C-suite; Leverage predictive analytics to surface insights on patient outcomes and ROI; Own the full post-sales lifecycle to drive adoption and expansion; Bring field intelligence back to the product team to shape the roadmap.
