Senior Client Success Partner- Care Gap & Coding Automation
Core
Lead end-to-end implementation and commercialization of a generative AI solution (CGCA) that helps hospitals close documentation and coding gaps to improve patient care and financial outcomes.
Role type
Senior Client Success Partner (Product-facing)
Builds
Generative AI product line for healthcare documentation and coding automation
Domain
Healthcare operations, clinical documentation integrity, and AI-driven solutions
Deliverable
client delivery
Required skills
Client relationship management, project leadership, ambiguity navigation, executive presence, clinical domain expertise, EHR familiarity, product feedback integration
Preferred skills
Inpatient hospital operations experience, clinical documentation integrity (CDI) workflows, new product line launch experience, change management in clinical settings, pilot-to-paid commercial motion experience
Technologies
Generative AI, EHR systems
Responsibilities
Lead CGCA pilots and early production deployments; develop trusted relationships with client executives and clinical teams; run weekly client operating rhythms; convert pilots to paid contracts; channel client feedback into product roadmap; build implementation playbook and hand off to Delivery team
Seniority
Senior, hands-on IC
