Member Partner
Core
Retain members and drive commercial growth by delivering tailored business solutions and excellent membership experiences.
Role type
Senior Account Manager
Builds
Membership retention and commercial growth for a business chamber
Domain
Business services / Chamber of Commerce
Deliverable
product features
Required skills
Account management, sales, CRM usage, relationship management, needs-based selling, negotiation, time management, small business knowledge
Preferred skills
Network selling, Salesforce experience
Responsibilities
Lead point of contact for a defined member portfolio, use CRM data to identify retention risks and growth opportunities, onboard new members, explore cross-sell and upsell opportunities, meet service level agreements for member interactions, collaborate with internal teams to improve products based on feedback
Seniority
Mid-Senior, hands-on IC
