Customer Success Manager, Industrials
Core
Partner with customers in the industrial manufacturing sector to drive product adoption, ensure operational efficiency, and achieve revenue growth through strategic account management.
Role type
Senior Customer Success Manager (Industrial Technology)
Builds
Industrial CT scanning and computer vision analysis platforms for manufacturing quality control and root cause analysis
Domain
Advanced manufacturing, industrial engineering, computer vision
Deliverable
production ML models | product features
Required skills
Engineering background, client-facing consulting or program management experience, Lean and process improvement knowledge, executive stakeholder management, ROI quantification, churn mitigation, upsell/cross-sell strategy
Preferred skills
MBA, formal Program Management experience
Technologies
Industrial CT scanning, computer vision analysis, web-based collaboration tools
Responsibilities
Own account relationships, revenue, and contracts; Partner with customer engineering and operations teams to improve quality control and operational efficiency; Project manage delivery and adoption of technical solutions; Identify and quantify business impact and ROI; Manage renewal processes and mitigate churn risk; Uncover upsell and new use case opportunities; Build internal processes and best practices
Seniority
Senior, hands-on IC
