Product Enablement Specialist
Core
Design, build, and deliver role-based product training and onboarding journeys for LEAP's internal teams (Support, Sales, Customer Success, Implementation) to ensure readiness for new features and releases.
Role type
Product Enablement Specialist (Training & Onboarding)
Builds
Product onboarding journeys, release enablement content, live/virtual training sessions, and a single source of truth for product learning.
Domain
LegalTech / SaaS
Required skills
Deep product knowledge, instructional design, content creation (video, guides, e-learning), facilitation, stakeholder management, data tracking/reporting, feedback analysis
Preferred skills
LMS experience, training qualification (e.g., Cert IV in Training and Assessment)
Technologies
Articulate, Camtasia, Loom, Scribe
Responsibilities
Design and deliver role-based product onboarding journeys; partner with Product to prepare teams for new features; create practical learning content (demos, videos, guides); facilitate live and virtual training sessions; maintain product learning documentation; track completion and proficiency; gather feedback from frontline teams to identify knowledge gaps.
Seniority
Individual Contributor
