Guest Services Attendant, Lizard Island Resort
Core
Welcome guests, manage check-in/check-out, handle requests and complaints, and coordinate with resort departments to deliver a premium guest experience at a luxury island resort.
Role type
Guest Services Attendant (Front Office)
Builds
5-star guest experience at a Relais & Châteaux and 3 Michelin Key property
Domain
Hospitality / Luxury Resort
Deliverable
product features
Required skills
Front office operations, Guest relations, Complaint resolution, OPERA (PMS) system, Task prioritization
Responsibilities
Welcome guests and complete check-in and check-out, Handle guest requests, inquiries and complaints effectively and efficiently, Liaise with various resort departments to ensure high levels of service